Bookings & Payments

Payment deducted but ticket not issued — what happens next?

In some cases, your payment may be successful but the flight ticket is not issued immediately. This does not mean your money is lost, and it usually resolves automatically. What does "Booking status: In Progress" mean? - Your payment is successful - The booking is being manually confirmed with the airline or supplier - Final confirmation is awaited This is a temporary state and part of the normal booking flow. How long does it take? - In most cases, the booking is resolved within 30 minutes - It may take a little longer due to airline response delays - You will always receive an update within 2 hours The final outcome is one of: ticket issued, or refund initiated. Important: please do not make a new booking While your booking is In Progress, do not create a new booking or retry the payment — this can result in duplicate payments, multiple bookings, and delays in refunds. What does FlightsMojo do in this case? As soon as a booking goes into In Progress: our team actively follows up with the airline or supplier, the booking is prioritised for confirmation, and one of two actions is taken — ticket issued, or refund initiated promptly. You do not need to take any action unless requested. What are the chances of the ticket getting confirmed? Based on our experience, around 90% of "In Progress" bookings are successfully ticketed. In the remaining cases, a refund is initiated immediately. How fast is the refund if the booking fails? - FlightsMojo initiates the refund from our side, usually within a few hours - A refund receipt with the RRN / reference number is shared once processed Refund timelines by payment method: UPI usually within a few hours to 24 hours; credit/debit cards typically 3–5 working days; net banking usually 3–5 working days; wallets depend on the provider. Will FlightsMojo hold my money? No. If the ticket is not confirmed, it is either issued or the refund is processed promptly. Your money remains safe and fully tracked. Do service fees apply in this case? No. If the booking fails and the ticket is not issued, FlightsMojo service fees are not charged. When should I contact support? Only if the booking remains In Progress for more than 2 hours without any update, or you have not received a refund confirmation within 24 hours after failure. Please share your Booking ID.

How do I find my Booking ID?

Your Booking ID is a 7–8 digit numeric number generated by FlightsMojo for your booking. It helps us quickly locate your booking and assist you. Where can I find it? - Booking confirmation email sent by FlightsMojo - WhatsApp message sent after booking (if enabled) - Payment confirmation message or receipt - Support emails received from FlightsMojo Is Booking ID the same as airline PNR? No. - Booking ID → numeric reference generated by FlightsMojo (used for support and tracking) - PNR → alphanumeric code generated by the airline (used for check-in and airline systems) When contacting FlightsMojo support, always share your Booking ID. I can't find my Booking ID — what should I do? Search your email inbox for "FlightsMojo", check your WhatsApp messages, and look for your payment confirmation. If you still can't find it, raise a support request and share: passenger name, travel date, route, and the email or phone number used during booking. Our team will help locate your booking. Why does FlightsMojo ask for it? It helps us find your booking quickly, check ticket status, process changes, cancellations, or refunds, and avoid delays in assistance. Sharing the Booking ID ensures faster resolution.

What is a Group Fare booking? Important information

Some flights on FlightsMojo are booked under a Group Fare category. These fares are pre-purchased by FlightsMojo or its authorised suppliers from airlines and offered to customers at lower prices. Passengers do not need to book as a group to avail these fares. What does "Group Fare" mean? - FlightsMojo or its suppliers pre-purchase seat inventory from airlines under group contracts - These seats are sold individually to customers at discounted prices - Even if you book as a single passenger or family, the ticket may be issued under a Group Fare PNR This is why the airline may handle the booking differently from a regular individual ticket. How will I know it's a Group Fare? You are informed at multiple stages: a Group Fare notice is shown on the payment page before booking, and the same information is included in your booking confirmation email. Where applicable, it is also shared via WhatsApp. There are no hidden conditions. Booking confirmation & PNR - Your booking is 100% confirmed, your airline PNR is valid and active, and seats are already secured with the airline - There is no risk of waitlisting or overbooking - Passenger names may not appear immediately on the airline's website — they usually reflect within 12 hours prior to departure. This is normal for group PNRs. Web check-in for Group Fare tickets Web check-in generally opens after 9:00 PM on the day before departure. Before this time, airlines may restrict online check-in for group fare bookings. If online check-in is unavailable, check in directly at the airport. Important rules (please read carefully) Group Fare tickets are generally non-refundable, non-changeable, and non-cancellable. Once booked: travel dates usually cannot be modified, passenger details cannot be changed, and cancellations/refunds are not permitted under standard rules. These conditions are defined by the airline. Exceptional requests: in rare cases, FlightsMojo may try to check with the airline if a cancellation or name correction is possible. This is not guaranteed, approval depends entirely on the airline, additional charges may apply, and refunds (if any) are subject to airline approval. TripShield (if purchased): you may be eligible to raise a claim under TripShield, subject to its terms — TripShield claims are handled separately from airline cancellation rules. Visit https://tripshield.flightsmojo.in/ Why are Group Fares cheaper? Seats are purchased in advance in bulk, airlines offer reduced fares in exchange for fixed booking conditions, and flexibility is lower compared to regular fares. These fares suit travellers with confirmed and fixed travel plans.

Ticket confirmed but not received — what should I do?

If your ticket is confirmed but you haven't received it yet, there's usually no need to worry. This is commonly caused by email delays or spam filtering. Before contacting support, please check - Spam / Junk / Promotions folder in your email - The email address used during booking - WhatsApp messages (if enabled for your booking) In most cases, the ticket email is delivered within a few minutes after confirmation. When can delivery take time? If the booking was confirmed recently, airline systems are slow to sync, or there is a temporary email delivery delay. Please allow up to 30 minutes after confirmation. Still haven't received it after 30 minutes? Raise a support request through the Help Centre with your Booking ID and passenger name — our team will resend the ticket or assist further. Is my booking still valid if I haven't received the email? Yes. If your booking shows confirmed, your ticket is valid even if the email has not arrived. Email delivery issues do not affect your booking status. Travelling within 24 hours? Raise a support request immediately and mention your Booking ID and travel date so we can prioritise it.