Baggage & Check-in
Baggage information — what you can carry
Knowing your baggage allowance in advance can help you avoid extra charges and delays at the airport. Baggage rules depend on the airline and fare type. What is check-in baggage? Check-in baggage is the larger suitcase you hand over at the airline counter. It travels in the aircraft's cargo hold. - Usual size limit: total dimensions up to ~158 cm (L + W + H) - Weight limits vary by airline and fare You can pack: clothes and footwear, toiletries (full-size bottles allowed), cameras and electronics (power banks must be in cabin baggage), dry food items and sealed packaged food, sports equipment (subject to airline rules). NOT allowed in check-in baggage: spare lithium batteries or power banks, e-cigarettes or vapes, fireworks or flammable liquids, valuables such as cash, jewellery, or passports, perishable food without proper packing. What is cabin baggage? Cabin (carry-on) baggage is the small bag you carry with you inside the aircraft, stored in the overhead bin or under the seat. Size and weight limits are strictly enforced by airlines. You can carry: personal items and clothes, electronics like laptops, phones, cameras, power banks (must be carried in cabin), liquids up to 100 ml per container, medicines and essential medical devices. NOT allowed in cabin baggage: liquids over 100 ml, sharp objects (knives, scissors, tools), flammable items, weapons or items resembling weapons. Standard domestic baggage allowance (India) | Airline | Check-in baggage | Cabin baggage | | --- | --- | --- | | Air India | 25 kg | 1 piece, up to 7 kg | | Air India Express | 15 kg* | 1 piece, up to 7 kg | | IndiGo | 15 kg | 1 piece, up to 7 kg | | SpiceJet | 15 kg | 1 piece, up to 7 kg | | Akasa Air | 15 kg | 1 piece, up to 7 kg | *Allowance may vary by fare type. Important things to remember - Baggage allowance is mentioned on your ticket / itinerary - Excess or overweight baggage may attract additional charges - Airlines may change baggage rules without prior notice - Always check airline rules before travel, especially for special items For airline-specific or fare-specific baggage rules, please refer to your ticket or the airline's official website.
Web check-in not available — what should I do?
If you're unable to complete web check-in, don't worry — this is common and usually does not affect your ability to travel. Many airlines restrict online check-in for specific booking types or conditions. Why is web check-in sometimes unavailable? - Your booking is a Group Fare - The airline requires manual verification - Special services are added (meal, wheelchair, infant, etc.) - The flight is international and document verification is required - The airline's website or app is temporarily unavailable In such cases, online check-in may open later or remain unavailable. When does web check-in usually open? For most airlines, 24–48 hours before departure. For Group Fare bookings, web check-in may open after 9:00 PM on the day before departure. Exact timings vary by airline. What if it's still not available? You can check in directly at the airport — carry your ticket and valid ID, and reach the airport early (recommended 2–3 hours before departure). Airline staff will complete the check-in at the counter. Does this mean my ticket is not confirmed? No. If your booking is confirmed, your ticket is valid even if web check-in is not available. Web check-in restrictions do not mean your ticket is cancelled or invalid. Special note for Group Fare bookings For Group Fare tickets: web check-in may open later than usual, passenger names may reflect closer to departure, and airport check-in is always available. This is normal and handled by the airline. When should I contact support? Usually you do not need to. Contact support only if your booking status is not confirmed, you are unable to check in at the airport, or your travel is within 24 hours and you see an error related to ticket status. Please share your Booking ID.