TripShield is an optional paid protection plan offered by FlightsMojo at the time of booking. It is designed to help you apply for a refund in specific emergency situations, even when airline refunds may not be available. TripShield works independently of airline fare rules and is subject to its own terms and conditions.

## What does TripShield cover?

TripShield may allow you to apply for a refund of the base fare + airline taxes if you are unable to travel due to eligible emergency situations, provided you submit valid supporting documents. Common covered situations (subject to terms):

- Serious illness or injury preventing travel
- Sudden worsening of an existing medical condition
- Pregnancy-related complications
- Death of the passenger or an immediate family member
- Severe weather with official travel advisories
- Theft of passport or travel documents (with police report)
- Home emergencies such as fire, flood, or burglary
- Court summons, jury duty, or government duty
- Sudden job loss or compulsory relocation
- Armed forces or emergency service recall

Coverage depends on the exact reason, supporting documents, and TripShield terms.

## What is NOT covered?

- No-shows or failure to reach the airport on time
- Voluntary cancellation or change of mind
- Minor or routine illnesses
- Visa rejection without valid official proof
- Forgotten, expired, or incorrect travel documents
- Airline delays already eligible for airline refunds
- Strikes, riots, war, terrorism, or civil unrest
- Events known at the time of booking
- Claims without valid documentary evidence

Claims outside the defined conditions will be rejected.

## What amount is refundable?

If a TripShield claim is approved, the refund is limited to **base fare + airline taxes only**. Not refundable: FlightsMojo service fees, airline penalties, ancillary services (meals, seats, baggage, etc.), and the TripShield fee itself.

## How do I raise a claim?

Raise your claim online at **https://tripshield.flightsmojo.in/** with:

- Your Booking ID
- Reason for claim
- Official supporting documents (medical certificate, police report, court notice, etc.)

Claims must be submitted within the allowed timeframe mentioned in the TripShield terms.

## How long does a claim take?

- Claims are reviewed in approximately 25–30 working days
- Additional documents may be requested during review
- If approved, the refund is processed to the original payment method or verified bank account

All TripShield claim decisions are final and binding.

## How is TripShield different from an airline refund?

- Airline refunds depend on fare rules and airline approval
- TripShield claims depend on TripShield eligibility and documentation

In some cases an airline refund may not be available while TripShield may still allow a claim (subject to approval). These are separate processes.

## Before contacting support

For fastest resolution, submit your claim directly via the TripShield portal. Contact FlightsMojo support only if you are unable to submit a claim or locate your Booking ID.

## Quick FAQs

- **Is TripShield an insurance policy?** No — it is a paid protection plan, not an insurance policy.
- **Is the TripShield fee refundable?** No, it is non-refundable once purchased.
- **Does TripShield guarantee a refund?** No — all claims are subject to eligibility, documentation, and approval.
- **Can I use it for no-shows?** No — no-shows are not covered.
- **Can I claim if the airline cancels my flight?** Usually no — airline cancellations are handled under airline refund rules.
- **Do I still need to cancel my ticket with the airline?** Yes — follow normal airline cancellation procedures before raising a claim.
- **How will I know if my claim is approved?** You will be notified through the TripShield portal or via your registered contact details.