If your ticket is confirmed but you haven't received it yet, there's usually no need to worry. This is commonly caused by email delays or spam filtering.

## Before contacting support, please check

- Spam / Junk / Promotions folder in your email
- The email address used during booking
- WhatsApp messages (if enabled for your booking)

In most cases, the ticket email is delivered within a few minutes after confirmation.

## When can delivery take time?

If the booking was confirmed recently, airline systems are slow to sync, or there is a temporary email delivery delay. Please allow up to 30 minutes after confirmation.

## Still haven't received it after 30 minutes?

Raise a support request through the Help Centre with your Booking ID and passenger name — our team will resend the ticket or assist further.

## Is my booking still valid if I haven't received the email?

Yes. If your booking shows confirmed, your ticket is valid even if the email has not arrived. Email delivery issues do not affect your booking status.

## Travelling within 24 hours?

Raise a support request immediately and mention your Booking ID and travel date so we can prioritise it.