FlightsMojo charges a standard service fee for assisting with flight bookings, changes, cancellations, and refunds. These fees are separate from airline charges.

## What do service fees cover?

- Booking processing and system costs
- Payment gateway and transaction charges
- Coordination with airlines and suppliers
- Handling change, cancellation, and refund requests
- Customer support and operational handling

**Please note:** service fees are non-refundable, and apply independently of airline refund decisions.

## Service fee amounts

- Domestic flight bookings (within India): **₹500 per passenger per sector**
- International flight bookings: **₹1000 per passenger per sector**

These fees apply in addition to any airline-imposed charges.

## Why is a service fee charged even if the airline cancels the flight?

When an airline cancels a flight, FlightsMojo still incurs operational costs to manage the cancellation and refund process: payment gateway charges paid at the time of booking (non-reversible), system and technology costs, manual coordination with airlines or suppliers, refund initiation and tracking, and customer communication. While the airline may refund the fare, these operational costs are already incurred.

## When are service fees charged?

- Flight cancellation requests
- Flight change or rescheduling requests
- Refund processing
- Airline-initiated cancellations where FlightsMojo assistance is required

Fees are charged per passenger, per sector.

## Amendments and rescheduling

If your fare allows changes: airline change charges apply, fare difference (if any) may apply, and FlightsMojo charges a **rescheduling handling fee of ₹500 per passenger per sector** in addition to airline charges. Some fares may not allow changes or rescheduling.

## No-show and post-departure cases

- After flight departure or in case of a no-show, cancellation requests are generally not permitted
- Any refund, if approved by the airline, depends entirely on airline policy
- FlightsMojo will refund only the amount received from the airline, after deducting applicable service fees

## How do I request a change or cancellation?

Raise a request through the FlightsMojo Help Centre with your **Booking ID, passenger name, and travel date** ready. Requests made through any other channel may not be processed.