In some cases, your payment may be successful but the flight ticket is not issued immediately. This does not mean your money is lost, and it usually resolves automatically.

## What does "Booking status: In Progress" mean?

- Your payment is successful
- The booking is being manually confirmed with the airline or supplier
- Final confirmation is awaited

This is a temporary state and part of the normal booking flow.

## How long does it take?

- In most cases, the booking is resolved within 30 minutes
- It may take a little longer due to airline response delays
- You will always receive an update within 2 hours

The final outcome is one of: **ticket issued**, or **refund initiated**.

## Important: please do not make a new booking

While your booking is In Progress, do not create a new booking or retry the payment — this can result in duplicate payments, multiple bookings, and delays in refunds.

## What does FlightsMojo do in this case?

As soon as a booking goes into In Progress: our team actively follows up with the airline or supplier, the booking is prioritised for confirmation, and one of two actions is taken — ticket issued, or refund initiated promptly. You do not need to take any action unless requested.

## What are the chances of the ticket getting confirmed?

Based on our experience, around 90% of "In Progress" bookings are successfully ticketed. In the remaining cases, a refund is initiated immediately.

## How fast is the refund if the booking fails?

- FlightsMojo initiates the refund from our side, usually within a few hours
- A refund receipt with the RRN / reference number is shared once processed

Refund timelines by payment method: UPI usually within a few hours to 24 hours; credit/debit cards typically 3–5 working days; net banking usually 3–5 working days; wallets depend on the provider.

## Will FlightsMojo hold my money?

No. If the ticket is not confirmed, it is either issued or the refund is processed promptly. Your money remains safe and fully tracked.

## Do service fees apply in this case?

No. If the booking fails and the ticket is not issued, FlightsMojo service fees are not charged.

## When should I contact support?

Only if the booking remains In Progress for more than 2 hours without any update, or you have not received a refund confirmation within 24 hours after failure. Please share your Booking ID.